New York State is currently in the process of improving its information technology (IT) operations to better meet agency business needs, increase accountability, and lower the cost of doing business.
As part of this process, New York analyzed its IT operations against best practices in the public and private sectors in early 2011, and concluded that most of New York’s IT services do not support Governor Andrew Cuomo's vision of transforming New York.
In its analysis, New York noted that its management of IT operations and services is too decentralized, and its IT infrastructure is redundant and inefficient. The State also said that its applications are outdated, while noting that it lacks effective IT standards.
In response to these findings, New York created an IT Transformation program to enhance IT capabilities to improve government services and that will enable the State to build an IT environment that maximizes existing resources; meets agency business needs with world-class customer service; creates a talented, innovative IT workforce; and provides cost-savings for the State.
The new Office of Information Technology Services (ITS) provides IT services to all State agencies, sets IT policies and standards, and will lead the strategic initiatives of the IT Transformation, which will proceed as a multi-year effort until April 2013 followed by three waves of multi-year implementation.
Overall, the IT Transformation includes 4 main strategic initiatives. Below, we break down each of these strategic initiatives, and detail the goals and benefits of each:
1. Data Center Consolidation - More than 45 existing data centers across the state will be consolidated into two or three sites.
•Consolidate 11,000+ servers in 45+ data centers
•Strengthen disaster recovery capabilities
•Improve infrastructure service levels
•Provide services at competitive cost
•Lower administrative and maintenance cost from consolidation
•Increased application uptime with more reliable hosting and system management
•Enhanced system monitoring and management capabilities
•Mitigated risk from separate disaster recovery site
•Reduced energy footprint
2. E-mail Consolidation -The new model will leverage the benefits of a single statewide e-mail system, migrating most Executive Branch e-mail users, when significant cost-savings opportunity presents itself, from legacy systems to an enterprise NYSeMail Service.
•Offers flexible size, tiers, and price to meet agency business needs
•Provides a feature rich platform, including archiving as an add-on
•Creates a single statewide user directory
•Lowers e-mail support costs from moving most users to a cloud-based managed service
•Reduces operating cost for all NYSeMail users through a lower chargeback rate
•Consolidates mobile device servers, using a centrally managed service
•Provides a single statewide employee directory with cross-agency calendar sharing
3. Enterprise Identity and Access Management - A consolidated Enterprise Identity and Access Management solution will enable the State to provide: employees with a common access and identity management system; citizens a greater opportunity to engage government electronically; and vendors the ability to do business online with the State.
•Provide single sign-on capability for State employees, citizens, and vendors
•Implement central monitoring and governance functions
•Integrate with future Human Resource systems
•Align with the Federal Identity, Credential and Access Management (FICAM) framework
•Single sign-on capability or fewer usernames and passwords
•Lower administration costs
•Better security and fraud protection
4. Network Consolidation - The State will use new telephony and communication tools that will promote inter-agency communication and lower the operational cost of all electronic communications.
•Consolidate countless diverged networks
•Replace legacy voice and data network with low cost internet-based solutions
•Use shared services to deliver data, voice, and video services to agencies
•Enable structured, secure exchange of data among agencies
•Reduced IT support costs and time to obtain IT services
•More consistent service to all agencies
•Uniform support coverage and industry-standard processes for all IT services
•Improved productivity for faster delivery of IT services
For IT customers, New York’s IT Transformation is expected to:
· Elevate business delivery through partnerships that align IT more closely with agency needs and enable more innovation
· Enhance agency ability to focus on their core missions without losing transparency or control over their IT solutions
· Provide more value and resources per dollar spent on IT
For State IT staff, the IT Transformation is expected to:
· Provide world-class skills and experience supported by state-of-the-art technologies
· Provide personal/professional growth and opportunities for promotion
· Provide active participation in building a new high-performing IT organization
Overall, we applaud the actions taken by the State of New York to transform its IT operations to make agencies more efficient, while increasing accountability and lowering costs. As part of New York’s Transformation, Deltek expects opportunities in the areas of IT refresh, systems integration, data center and e-mail consolidation, communications, cybersecurity and IT services to arise as a result of these significant IT efforts.
Looking ahead, interested contractor’s should use New York’s past strategic IT projects to create business development justifications for IT solutions that will allow the State to accomplish its goals of creating greater efficiencies and cutting costs.