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Texas Child Support Prepares for Change

The Texas Office of the Attorney General, Child Support Division (CSD), is planning on releasing a Request for Proposals (RFP) for the design, development, and implementation of the next generation of the Texas Child Support Enforcement System (TXCSES 2.0) next month. The project should keep CSD from experiencing the same problems that their fellow Supplemental Nutrition Assistance Program is dealing with- families waiting months for applications to be processed, loss of experienced state staff, technology problems, and low morale. CSD will be looking towards system flexibility and adaptability to meet the increasing customer service demands that are overloading benefit systems across the country. The new system will manage growing and changing caseloads, improve automation of processes, and retain a changing workforce. CSD hopes to enhance the child support system over time, allowing for better management of project costs over a multi-year timeline. Incremental changes will not only improve the technological aspect of the system, but should ease the burdens of the case workers behind the technology.

The TXCSES 2.0 roadmap is broken down into three phases, with the first completed by the last quarter of FY 2012. The Contractor will be responsible for the design, development, testing, and implementation of projects surrounding incremental case initiation and locate renewal. The second phase focuses on establishment and enforcement, automating the exchange of information between courts, genetic testing vendors, and process vendors. Phase two is estimated to be completed by FY 2015. The third phase, estimated to be complete by FY 2017, centers on financial renewal.

The current child support system was developed twenty years ago, with the newest enhancement being TXCSES 1.0 developed in 1996. In 2007 CSD entered a contract for consulting services to conduct a Business Process Redesign study, creating the multi-year roadmap that supports CSD's vision to renew TXCSES 1.0 using newer technologies. GovWin is tracking the release of the RFP under Opportunity ID #47374.

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