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Pre-Bid Conference Held for CREST

A non-mandatory pre-bid conference was held today for Riverside County's multi-million dollar property tax system. An RFP was released on June 1, 2009 for the project entitled County of Riverside Enterprise Solutions for Property Taxation, or CREST.

The purpose of the RFP will be the design, development and implementation of an Integrated Property Tax Management System (IPTMS). When fully implemented, the IPTMS will replace the existing legacy property tax systems.

The desired solution would:

  • Meet all applicable property tax legal mandates
  • Improve public service
  • Improve access to property tax information
  • Afford seamless implementation of new technology applications
  • Improve effectiveness in property tax administration
  • Improve efficiency
  • Improve integration of processes throughout the three stakeholder departments
  • Re-design / re-engineer departmental business processes
Final questions are due by 5:00 PM local time on July 31, 2009. The moderator stated that despite the request of the vendor community, at this time, proposals remain due by 1:30 local time on September 1, 2009. The moderator also stated that while the County would like to get this project awarded as soon as possible after proposals have been received, it is prepared that evaluations may be completed in as little as 30 days, to as many as 180 days.

GovWin will continue to monitor this opportunity as amendments are anticipated to be released in the near future including questions and answers from the conference, as well as an attendee list.

Business Intelligence Top Performer at Welfare Meeting

The 8th Annual National Child Welfare IT Manager's Meeting, sponsored by the United States Department of Health and Human Services (DHHS), Administration for Children and Families (ACF), Children's Bureau (CB), was held on May 18-21, 2009, in Bethesda, MD. One of the major focuses of State presentations was the use of business intelligence (BI) tools to assist in the transformation from legacy systems to innovative, web-based solutions.

Several definitions were given for BI, but all agreed on the enormous benefits to gain from implementing these solutions. BI has allowed users to gain visibility and insight into program performances, processes, and stakeholders. Specific to welfare, workers can respond faster to emerging case trends and make better decision with control at all levels of the welfare program. Important information can be pushed via emails and text messages to workers in the office or the field. BI has replaced historical data with real-time, predictive information that allows departments to design, develop, and implement key performance indicators to better measure and report performances across integrated processes. Users can securely access selected information from across the enterprise that is consistent with what is used by others, which is extremely important with families typically utilizing benefit services across the department, not just in one area.

Louisiana and Georgia are two states currently using BI solutions. They both provided examples of how business intelligence had a significant impact where data revealed better case and financial reporting; more efficient service delivery; faster timelines of data and responses to case and stakeholder concerns; and a more secure, standardized error-handling process with audit trails. Some opportunities that GovWin is currently tracking that utilize BI include:

  • Child Care Time and Attendance Payment System 56893
  • Automated Job Posting Technology Management System 55985
  • Systems Integrator for Child Welfare Services/Case Management System New System Project 39592
  • Business Intelligence and Data Mining System 30939
  • IBM D5000 Data Warehouse System Training 55375

To read more about the IT Manager's Meeting, please see GovWin's Analyst Recap.