A7HELPDESKOPERATIONS.PDF

Published: 10/31/2011

Description

ITSS HS0021-11-R-0133 Help Desk Operations Attachment 0007 Help Desk Operations 1. Criticality END USER SUPPORT TOTAL1 Criticality 1 (Standard Service) Criticality 2 (15 Minute response, warm hand offs for escalation) 0 Criticality 3 (Immediate desk ...

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