SS_FOR_ITCC_II
Published: 06/05/2013
Description
DRAFT ITCC II Services Summary 04 June 2013 System Tiers Tier Support Hours Response Time Time to Repair (TTR) Availability System GOC, TS LAN, Network infrastructure (all covered LANs), NPES, GCCS�J, SMADDS, FSR, GADSS, FSAM, ISPAN production EDB,...
