LOC_QUESTIONS_AND_ANSWERS_PART_3

Published: 06/12/2013

Description

LOC QUESTIONS AND ANSWERS PART 3 Q: SOO Section E.1, , identifies that the will handle a minimum of 8,000 calls annually with a first call resolution of 80% or better. Should we assume that the 80% first call resolutions were all resolved by tier-1 t...

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