PERFORMANCE ADDENDUM; RFP#201402 FOR CONSUMER SUPPORT SERVICES, NM

Published: 03/27/2014

Description

CALL CENTER STATS Metrics Goals overall OCT NOV DEC JAN FEB MAR (MTD OCT '13 inbound Calls Received -- 37551 4304 4069 6410 4561 5748 12459 Abandoned Calls -- 1128 117 75 129 29 103 675 Average Daily Call Volume -- 223 139 140 230 147 205 479 A...

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