CONTACT CENTER STATISTICS

Published: 04/09/2004

Description

NRRS and NPRS Contact Center Statistics 2002 # Calls Offrd # Calls Hand Avg Talk Time(mins) 2003 # Calls Offrd # Calls Hand Avg Talk Time(mins ) JAN 27,976 26,130 6.5 JAN 30,965 27,919 6.2 FEB 27,781 26,813 7.2 FEB 26,038 24,144 6.2 MAR 41,599 40...

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