ATT._10_ED_VOLUME_7_-_SERVICE_DESK_20150414_FINAL

Published: 04/14/2015

Description

Enterprise Environment Document Volume VII: Service Desk Table of Contents 1.0 OUTCOMES 1 2.0 PERFORMANCE METRICS 2 3.0 UNIQUE CUSTOMER REQUIREMENTS 3 4.0 SUPPORTING TECHNOLOGY 4 5.0 ROLES, RESPONSIBILITIES, AND CHARACTERISTICS 5 6.0 SUPPLY CHAIN 6 7...

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