5_-_A15PS00132_-_ATTACHMENT_4_-_REPORT2

Published: 04/15/2015

Description

Totals Total Calls Queued 700 Total Calls Handled 674 Total Calls Abandoned 26 Answered Rate 96% Abandoned Rate 4% Incidents from Emails 602 Percentage of Total Created 60% IVR Bureau of Indian Affairs Daily Queue Productivity 1011 Indian School Rd...

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