ATTACHMENT_1_-_SERVICE_LEVELS_AND_QUALITY_STANDARDS.DOCX

Published: 01/06/2016

Description

CQA Service Levels Phone: 80% of all calls answered within 30 seconds Web Chat: 80% of all w eb chats answered within 6 0 seconds 1 E mail : 90% of all emails answered within 24 hours 2 NOTE: The above performance requirements are measured over an op...

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