RFP + ATTACHMENTS - CALL CENTER SERVICES, CT

Published: 01/21/2016

Description

AHCT_Call_Center_RFP_2016_RTM_01212016.pdf 1 Submission of Proposal 2 General 3 Core Functionality/Operations 4 KPI’s / Performance Guarantees 5 Training and Development 6 Staffing and Workforce Management (WFM) 7 Quality Assurance 8 Customer Rela...

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