UPDATED QUESTIONS AND ANSWERS AND DAILY SERVICE DESK - RFP #2017-03 - MULTISOURCING SERVICE INTEGRATOR - VIRGINIA

Published: 11/03/2016

Description

Daily Service Desk.xlsx Sheet1 Date Total Customer Contacts to Help Desk Total Calls Calls Answered Abandoned <30 seconds Abandoned >30 seconds Abandon Rate % Average Speed Answered (sec) Date Total Customer Contacts to Help Desk Total...

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