Call Center Labor Rate Analysis

Published: May 11, 2007

Labor PricingUSAFARMYDEFENSEFASFIRSTCONTACTGSAOFFICE OF THE CHIEF ACQUISITION OFFICER (GENERAL SERVICES ADMINISTRATION)DOT

This Rate Analysis is based on labor rates taken from INPUT's Federal Labor Pricing Solution. Data from more than 90 contracts and more than 80 vendors has been gathered to create this analysis. The information provided here is a broad look at multiple Call Center contracts and opportunities all having numerous categories.

Five common Call Center labor categories have been analyzed. They include Voice Communications Management, Call Center Management, Call Center Staff, Telephone Operators and Information Specialist.