Educause 2016 Top 10 IT Issues

Published: November 10, 2016

Big DataCybersecurityEducation (Higher)ERPInformation TechnologySurvey Findings

In 2016, higher education IT organizations are divesting themselves of technologies that can be sourced elsewhere and of practices that have become inefficient and are reinvesting to develop the necessary capabilities and resources to use information technology to achieve competitive institutional differentiation in student success, affordability, and teaching and research excellence.


  1. Information Security: Developing a holistic, agile approach to information security to create a secure network, develop security policies, and reduce institutional exposure to information security threats
  2. Optimizing Educational Technology: Collaborating with faculty and academic leadership to understand and support innovations and changes in education and to optimize the use of technology in teaching and learning, including understanding the appropriate level of technology to use
  3. Student Success Technologies: Improving student outcomes through an institutional approach that strategically leverages technology
  4. IT Workforce Hiring and Retention: Ensuring adequate staffing capacity and staff retention as budgets shrink or remain flat and as external competition grows
  5. Institutional Data Management: Improving the management of institutional data through data standards, integration, protection, and governance
  6. IT Funding Models: Developing IT funding models that sustain core services, support innovation, and facilitate growth
  7. BI and Analytics: Developing effective methods for business intelligence, reporting, and analytics to ensure they are relevant to institutional priorities and decision making and can be easily accessed and used by administrators, faculty, and students
  8. Enterprise Application Integrations: Integrating enterprise applications and services to deliver systems, services, processes, and analytics that are scalable and constituent centered
  9. IT Organizational Development: Creating IT organizational structures, staff roles, and staff development strategies that are flexible enough to support innovation and accommodate ongoing changes in higher education, IT service delivery, technology, and analytics
  10. E-Learning and Online Education: Providing scalable and well-resourced e-learning services, facilities, and staff to support increased access to and expansion of online education

EDUCAUSE Research Snapshot