Massachusetts explores separating HIX business process functions into multiple contracts
Published: December 19, 2017
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The Massachusetts Health Connector released a series of RFIs to test the possibility of multiple contractual relationships with several vendors.
On December 15, 2017, the Massachusetts Health Connector released a series of Requests for Information (RFIs) to explore transitioning business process outsourcing services to multiple vendors. Currently, the majority of these services are provided by two vendors: Optum and Dell (now NTT Data). The Connector wants to solicit vendor feedback on separating business functions into six separate functions, including:
- Contact Center and Associated Back Office Functions
- Enrollment
- Electronic Data Interchange
- Noticing and Outbound Mail Fulfillment
- Document Processing and Verification
- Premium Billing and Collection
The Connector notes in the RFI documents that no final decisions have been made about future procurements, but that vendors should assume that the Connector will go out to bid for one or more of the six functions sometime in 2018 or 2019, with the goal of winning vendors implementing their services between 2018 and June 2020. To keep up with Massachusetts Health Connector procurement efforts, make sure to mark the main Massachusetts HIX/IES opportunity record here, which also links to all related projects.