NASCIO Releases State CIO Priorities for 2021

Published: December 18, 2020

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NASCIO has released its list of State CIO Priorities for 2021, many of which reflect the impact of the COVID-19 pandemic.

The National Association of State Chief Information Officers (NASCIO) has released its list of priorities for 2021.

The 2021 NASCIO Priorities for Strategies, Policy Issues, and Management Process are as follows:

  1. Cybersecurity and Risk Management
  2. Digital Government / Digital Services
  3. Cloud Services
  4. Broadband / Wireless Connectivity
  5. Budget, Cost Control, Fiscal Management
  6. Data Management and Analytics
  7. Consolidation / Optimization
  8. Identity and Access Management
  9. Workforce
  10. Customer Relationship Management


The 2021 Priorities for Technologies, Applications, and Tools are:

  1. Cloud Solutions
  2. Legacy Application Modernization / Renovation
  3. Identity and Access Management
  4. Artificial Intelligence / Robotic Process Automation
  5. Security Enhancement Tools
  6. Data Analytics
  7. Remote Work
  8. Enterprise Resource Planning
  9. Collaboration Technologies
  10. Customer Service / CRM


Many of these priorities are similar to those of prior years. Cybersecurity and Risk Management has been the top policy priority for several years, while Cloud Solutions has consistently been the top technology priority as well, both of which continue in 2021. While many of the priorities included in the list are consistent with the past few years, it is clear that the COVID-19 pandemic has impacted where IT priorities are headed. Two new additions include Workforce and Remote Work, which were impacted directly by the needs of the government workforce to work remotely during the pandemic. Broadband jumped up several spots to number 4, owing largely to the need for internet access as much of the population worked remotely and faced distance learning. Additionally, the needs for budget and cost control stem from the loss of revenue and state funds drying up, meaning states will likely continue to manage budgetary constraints and reduce costs where possible.

Source: NASCIO, StateScoop